Eaton Harper
A Shoemaking Love Story
Worldwide Shipping
Enjoy free shipping on orders over £100
Easy Return & Exchange
Easy 14-day return period
Timeless Designs
Real people making great products
Our Signature Collection
Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.
The Loafers Collection
Frequently asked questions
What is the return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.
Once we have received your return, please allow 3-5 business days for the refund to be processed
You can find our full return policy here: Return Policy
How can I track my order?
You can track your order by clicking on the link provided in your shipping confirmation email. Alternatively, use your tracking number and Click here to track your order directly.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times to expect:
Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
Order Cutoff Time: 18:00 (6:00 PM GMT)
How can I return an item?
To initiate a return, please contact our customer service by email at info@eatonharper.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.
You can find our full return policy here: Return Policy
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. We offer free standard shipping on all orders over £100 throughout the United Kingdom.
What should I do if my item arrives damaged?
If your order arrived damaged, please contact us within 7 days of delivery at info@eatonharper.com with:
– Your order number
– Clear photos of the damage
– A brief description of the problem
We will find a solution as quickly as possible.
